Our strong commitment to quality is at the cornerstone of our customer care philosophy
Solmar knows that making sure your new home is beautiful and well cared for is important to you. It is important to us too! To help us provide you with the most efficient after-sales service, please follow the steps outlined below.
Prior to occupying your home, you will be asked to meet with a Solmar representative for a Pre-Delivery Inspection (PDI). This appointment is done during regular business hours so you will be required to take time off work. Our appointments are from 8am – 4pm. Our last booking is at 4pm. We give approx. 2 hours for each PDI, although there is no rush if you require more time going over items your Solmar representative will accommodate this. During your PDI your Solmar representative will list all deficiencies in the home, if any. You will also be shown how things work in your unit, discuss warranty, maintenance and what you should expect from your home over time. At the end of your inspection you will be given a copy of your PDI form and a copy of your Warranty Certificate which should be shown to your lawyer for closing purposes. Barring unforeseen circumstances, any items you list on the PDI form will be repaired within 30 days.
After you have owned your home for 30 days, you should fill in another form — referred to as the 30-Day Form. This is your second opportunity to list any problems you may discover with your home. Remember, nicks, chips, bumps and scratches that were not listed on your PDI will not be covered. However, you may discover some doors need adjusting for proper closure. Any plumbing, electrical or roofing issues you have can also be listed at this time.
As the one-year anniversary of you owning your home approaches, you have the opportunity to send in another form. Your Year-End Form should cite all shrinkage items such as nail pops, corner bead cracks, baseboard separation and cracks around door frames. All such shrinkage issues will be addressed during one visit. These are generally taken care of at the one-year mark as your house will continue to settle during the first year.
For prompt response to any after-sales service request you may have, please fill out the form below. An after-sales service representative will contact you via e-mail to set up an appointment for service. If your request needs clarification, you will be contacted by phone.
Your home enjoys a comprehensive warranty provided by Solmar and backed by Tarion Warranty Corporation. It is required to meet or surpass the structural requirements and standards of the Ontario Building Code.
Tarion is a non-profit, private corporation established in 1976 to protect new home buyers according to the terms of the Ontario New Home Warranties Plan Act.
The one-year warranty requires that your home be:
Your home is guaranteed for two years from the date of possession against the following:
Your home is guaranteed against major structural defects for seven years from the date you take possession. A major structural defect is defined as any defect in work or materials that results in the failure of a load-bearing part of the home's structure or materially and adversely affects its load-bearing function or adversely affects the use of the building as a home.
The seven-year warranty covers:
After you have owned your home for one year, all warrantable issues must be put in writing and sent to Tarion, who administers the warranty from this time forward. All Tarion information will be provided to you before you close, so you can send the proper forms to the right people. You can call Tarion with any questions, at 1-877-9TARION.
If you have any issues with your home which affect your ability to live in it comfortably you can call (905) 660-9222. Or, you can e-mail your concerns to Customer Service Department.
Tarion Warranty Corporation is a private corporation that was established in 1976 to protect the rights of new home buyers and regulate new home builders.
Tarion is responsible for administering the Ontario New Home Warranties Plan Act, which outlines the warranty protection that new home and condominium builders must provide, by law, to their customers.
The primary purpose of Tarion is to ensure that builders abide by this legislation, and to step in to protect consumers when builders fail to fulfill their warranty obligations.
Tarion is financed entirely by builder registration, renewal and home enrolment fees and receives no government funding.
As the regulator of Ontario’s new home building industry, Tarion registers new home builders and vendors, enrols new homes for warranty coverage, investigates illegal building practices, resolves warranty disputes between builders/vendors and homeowners, and promotes high standards of construction among Ontario’s new home builders. Tarion also works with the building industry to help educate new home buyers about their warranty rights, and about how to protect and maintain their warranty.
To download a copy of the Homeowner Information Package in PDF format or access your MyHome account please visit the Tarion web site.
(905) 832-9002 (concierge)
1 (866) 887-7033
Q. When does my home warranty expire?
A. All homeowners are provided with 12-month warranty from the date of occupancy. This warranty covers defects in labor and materials as well as the appliances in your home which is warrantied with the appliance company themselves. All cosmetic items (drywall cracks, nail pops, tile cracks, etc.) will be investigated at the end of your 12-month warranty. Please make sure to submit these items as part of your year-end service request. All homeowners are provided with a 24 –month warranty on defects in materials and labor related to the distribution systems (electrical, plumbing, heating, ventilation, air conditioning, etc.)
Q. When are service appointments available?
A. You cab schedule an appointment anytime Monday to Friday between the hours of 9am and 4pm (except holidays). To make an appointment please complete a Service Request Form or you must submit your Tarion warranty service forms for any services request.
Q. Who do I call regarding building maintenance and operation?
A. Your Property Manager is in the best position to deal with any day-to-day or routine concerns or questions about the building. This includes (but is not limited to) garbage collection and recycling, elevators, landscaping, parking, extra key fob and common element deficiencies that are separate from in-suite deficiencies.
Q. What are common element deficiencies?
A. Common elements will vary depending on whether you live in a townhouse, high-rise or fully detached home. The common elements may include items such as heating systems, elevators, parking garage and some of the exterior items in your unit like windows. The common elements are covered under the common elements warranty and may not be a part of your unit’s Pre-Delivery inspection, 30-Day warranty or Year-End warranty.
Q. Who do I call if I still have questions?
A. We are here to help and welcome your questions. Please contact our Customer Service Department by email at firstname.lastname@example.org. or phone at 905-660-9222 between 9am and 4pm.